Help

Support

Something not adding up? Write to us and we'll get back to you, usually within two working days.

EMAIL SUPPORT

Or write to tallydown.app@gmail.com. Please don't send receipts or health details. We don't need them to help.

Common questions

I bought Pro, but the app shows Free

Open Settings and tap RESTORE PURCHASE. Make sure you're signed in to the same Apple ID you bought Pro with. Pro is a one-time purchase, so there's nothing to renew.

How do I add a widget?

In Settings, tap ADD A WIDGET for step-by-step help. The Lock Screen widget that shows money at risk is free. The other widgets come with Pro.

My deadline or balance looks wrong

Tallydown only knows what you entered. In Settings, tap EDIT PLAN to fix your balance, plan year end or plan type (grace period or carryover). If you also spend with your FSA card outside the app, update your balance so money at risk stays accurate.

Is this expense FSA-eligible?

Tallydown can't confirm that. Your plan administrator decides what it reimburses, so check with them before you buy.

I'm not getting reminders

Reminders come with Pro. Check that they're on in Tallydown's Settings under REMINDERS, and that notifications are allowed for Tallydown in iOS Settings → Notifications.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves.

How do I delete my data?

Delete single expenses from the expense list. To remove everything, delete the app: all of its data lives only on your iPhone and goes with it. See the Privacy Policy.